The shift from selling a machine once to standing behind its uptime for years.
Book a consultationCustomers increasingly expect the maker to stand behind uptime and performance for years, not just ship a working machine.
The data pouring off equipment in the field flows back to almost no one, so the new promise is being made without the information to keep it.
A large installed base is generating data today that could become services and recurring revenue.
A machine used to be sold and forgotten until it broke. Now the customer wants an outcome, and that is a different business model laid over hardware already sold.
Uptime guarantees and performance-based deals move failure risk onto the maker, which is unmanageable without visibility into how the equipment is actually running.
Telemetry from installed equipment mostly never returns, so makers cannot see failures coming, improve the next design, or price service accurately.
The shift from a one-time sale to ongoing services is where durable margin sits, and it depends entirely on a data and AI layer over the installed base.
We've built data platforms for our clients, designed to ingest from the telematics and IoT ecosystem OEMs build on, including the ones below.
Capability statement, not a checklist. No per-vendor endorsements implied.
It tends to run in a sensible order, and we can join at any point.
what data the installed base already produces
the model on one product line or service offer
the connected platform underneath it
the capability in your own organisation
That is usually where the clearest, fastest-paying use case is hiding.
Tell us what you run and where it hurts - we'll tell you the smallest first move that pays.
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